DEFINING EXCEPTIONAL MEMBER EXPERIENCES
Learn who we are and why homebuyers trust us.
Define Mortgage Solutions is a Credit Union Service Organization. We’ve been providing mortgage lending services as part of the credit union industry for decades — so we have the expertise and qualifications to connect homebuyers with a home loan that’s right for them.
Our exceptional service includes:
- Industry leading technology
- Personalized communications methods
- Fast and reliable handiling of leads
- Homebuyer education tools
- A Closing Guarantee Program
- Online home shopping app
- Access to our Preferred Broker Program
WHY HOMEBUYERS TRUST DEFINE
Define Mortgage Solutions has a proven track record of creating exceptional mortgage experiences, with an average turnaround time of less than 30 days. Our dedicated mortgage professionals are passionate about providing personal guidance to best serve your members.
In our most recent quarterly survey, over 96% of borrowers reported that they are “Very Satisfied” with our service. Here’s a brief sample of the feedback that we received:
“Great follow-up to explain every step of the process and make sure every bit of information given to me was clear and accurate. I was able to lower the interest rate by nearly 10 points on other loans I paid off. Such a great experience, quick, fast, easy and a perfect fit for my needs.” — Mr. Podlesak
“What an amazing process! The lender [was] awesome to work with, they always answered calls emails, texts… communication was A-rate! Late yesterday afternoon, I met with the buyers at a Starbucks in East Mesa to sign loan docs and perform a final walkthrough and this morning at 7:30 I will be delivering those docs to title. Both buyers and sellers are very happy. The home will record and I’ll be delivering keys to the happy and excited member this afternoon.” — Ms. Rubio-Acuna
“It was a great experience to get a loan. Everyone was courteous and always willing and ready to help.” — Ms. Brown
“Both Michael and Vicky were absolutely wonderful to work with! We were able to ask any question and feel confident in the answers we were given. They both worked with our best interest at heart. I loved that Michael followed up with us when our original house purchase fell through…. He remembered and checked back with us at just the right time to initiate the mortgage process for the home we ultimately purchased. Great team!” — Mr. Kessler
“Refinancing my condo was a quick, seamless process from the minute I stepped into the office to inquire until the afternoon I signed. My questions were all answered promptly. I would highly recommend [Define] to my friends.” — Anonymous