Define Mortgage Solutions

Contact US

Buying a home should be a pleasurable experience. Whether you are a homebuyer or a credit union looking to provide loan origination, processing and servicing to your members, we are here to help guide you every step of the way. If you currently have a home loan with Define Mortgage Solutions and need payment assistance, we have several options available to help you get back on track.

    Are you ready to learn more about how Define Mortgage Solutions can help your credit union provide exceptional mortgage experiences? Contact us today at dmsdefinemortgagesupport@definemtg.com or call 602-335-5500.

    To apply for a mortgage:

    Call us
    (602) 335‐5500

    Hours
    Monday through Friday: 8 am to 7 pm
    Saturday: 9 am to 5 pm

    For questions on an existing mortgage:

    Call us
    (602) 433‐7097

    Hours
    Monday through Friday: 8 am to 6 pm

    Write to us
    General questions and inquiries
    PO Box 29232
    Phoenix, AZ 85038

    Notices or Error, Requests for Information and Qualified Written Requests (QWR, as defined in RESPA)
    Define Mortgage Solutions
    Attn: Notice of Error & Request for Information
    PO Box 29232
    Phoenix, AZ 85038

    If you would like counseling or assistance, you can contact the following:
    U.S. Department of Housing and Urban Development (HUD)
    (800) 569‐4287

    To mail a payment:

    Regular
    P.O Box 52412
    Phoenix, AZ 85072-2412

    Overnight
    Mortgage Servicing
    1262 N. Stapley Dr.
    Mesa, AZ 85203


    WHATEVER HAPPENS, WE ARE THERE FOR YOU

    Our mortgage payment assistance plans can get you back on your feet.

    Sometimes unexpected events can make staying on top of mortgage payments a challenge. If you've been dealing with a legitimate hardship, there are ways we can help you to stay in your home and get back on track financially.

    Loan modification programs can help those in danger of foreclosure, and there are proactive steps you can take in order to expedite the process of modifying your loan. It's all part of our mission to keep the lines of communication open so that you get the help you need.

    A loan modification is a permanent change in one or more of the terms in your loan, and it results in a lower monthly payment. For example, you could receive a reduction in your rate or an extension of your loan term. A loan modification is not a reduction in principal.

    If you’re experiencing a hardship and would like to be considered for a loan modification, download and complete our loan modification forms below, including the Uniform Borrower Assistance Form (UBAF), and fax all of the pages to 602-634-2993. Please keep in mind that during periods of heavy volume, the response time may take several weeks.

    Loss Mitigation Solicitation

    Form 710 Mortgage Assistance Application

    4506T (v2017)

    Short Sale

    A short sale involves selling your home for less than the total amount that you owe on your property; this method is commonly used in an attempt to avoid foreclosure. In order for a short sale to be successful, you must find a qualified buyer, and your lender must agree to accept the sale.

    A short sale may be an option for you if are experiencing all of the following:

    • A hardship—such as a job loss, divorce or medical emergency
    • Inability to afford your current home loan
    • Inability to modify your current home loan

    A short sale negatively impacts your credit—although to a lesser degree than does a foreclosure—so you should explore all of your other options first. We recommend contacting a tax professional to become aware of any tax implications.

    If you have a signed contract for a short sale that you would like Define Mortgage Solutions to consider, download and complete our Short Sale forms found below, including the Uniform Borrower Assistance Form (UBAF), and fax them along with the contract and supporting documentation to 602-335-2994 or email them to MortgageAssistance@definemtg.com.

    Short Sale Instructions and Disclosures 2018

    Loss Mitigation Solicitation

    Form 710 Mortgage Assistance Application

    4506T (v2017)

    Need Additional Assistance?

    If you have already submitted your request for a foreclosure-prevention alternative and are not satisfied with the outcome, your case can be re-evaluated by our escalations team. Contact us via email at MortgageAssistance@definemtg.com or by phone at 602-335-5676 or 833-208-1273. Please provide your name, loan number and any new information to be considered. A member of our team will contact you within three business days to confirm receipt of your inquiry and obtain additional information, if needed. Your case will be re-evaluated and resolved within 15 business days.

    If you aren’t experiencing a hardship and would like to lower your interest rate, you may be eligible to refinance your loan. For more information about refinancing your mortgage, apply online or speak with one of our mortgage experts.